1. Information We Collect
We collect the following types of information:
- Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.
- Automatic Information: We collect information about your device, IP address, and browsing behaviour through cookies and analytics tools.
- Email Communications: If you subscribe to updates, we collect your email address to send educational content.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide customer support
- To send educational content and programme updates
- To analyse site usage and improve our services
- To comply with legal obligations
- To conduct marketing campaigns (with your consent)
3. Legal Basis for Processing (GDPR)
Under GDPR, we process personal data based on:
- Consent (Article 6(1)(a)): When you submit the contact form or subscribe to updates
- Contract (Article 6(1)(b)): When you book a consultation or purchase a programme
- Legal Obligation (Article 6(1)(c)): To comply with tax and business law
- Legitimate Interest (Article 6(1)(f)): To improve our services and website security
4. Data Sharing and Disclosure
We do not sell or share your personal data with third parties except:
- Service providers who assist with email, hosting, and analytics (with confidentiality agreements)
- Legal authorities if required by law
- With your explicit consent for specific purposes
5. Third-Party Services
We use the following third-party services, which process personal data:
- Google Analytics: Tracks website usage (anonymised where possible)
- Google Ads Conversion Tracking: Measures campaign effectiveness
- Google Maps: Embedded map on contact page
These services have their own privacy policies. Please review them on their respective websites.
6. Data Protection and Security
We implement technical and organisational measures to protect your data:
- HTTPS encryption for all connections
- Secure storage of contact form data
- Regular security updates and monitoring
- Limited access to personal data (staff only)
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your data.
7. Your Data Rights (GDPR)
Under GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Opt out of marketing communications
- Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO) if you believe we've violated your rights
To exercise any of these rights, contact us at info@removalanklegree.world.
8. Data Retention
We retain personal data for:
- Contact Form Data: 3 years for business and legal purposes
- Email Subscriber Lists: Until you unsubscribe
- Analytics Data: 26 months (Google Analytics default)
- Consultation Records: 7 years (UK business record retention)
9. International Data Transfers
If we transfer data outside the UK/EU, we ensure appropriate safeguards under GDPR Article 46, such as Standard Contractual Clauses or your explicit consent.
10. Cookies and Tracking
We use cookies for functionality, analytics, and marketing. See our Cookie Policy for details on types of cookies, how to manage them, and how to opt out.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children. If we discover we've collected data from a child, we will delete it immediately.
12. Policy Updates
We may update this privacy policy. Significant changes will be announced on our site. Your continued use of the site constitutes acceptance of the updated policy.
Last Updated:
13. Contact Us
For questions about this privacy policy or to exercise your rights, contact:
Removalanklegree
42 Bloomsbury Square
London WC1A 2RA
United Kingdom
Email: info@removalanklegree.world
Phone: +44 20 7123 4567
Data Protection Authority: Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, SK9 5AF, UK